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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What action must always be performed before submitting a new DCF technote?

A) Forward the PMR to the BackEnd.
B) Ask the customer if they agree to open a technote.
C) Install the DCF Item Creator application.
D) Check for duplicate items in CAST or the Technote Database.

2. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must take Ownership and then contact the customer.
B) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
C) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
D) The engineer must Code CT in the PMR and send the PMR to the work queue.

3. Which actions can customers perform using the Electronic Service Request tool?

A) open and close their PMRs
B) open, update or search for their PMRs
C) open, requeue and close their PMRs
D) open and escalate their PMRs

4. Where can IBM Flashes be found for any software product?

A) in RETAIN
B) inCCWIN
C) on the Extreme Leverage webpage
D) on the product support page

Solutions: