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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. Under which conditions does HP Support Channel Managed Print Services install base deals?

A) There are no restrictions on the minimum percentage of new hardware in a contract.
B) An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
C) All new contracts must include at least 50% new hardware.
D) An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.

2. What are HP Care Pack services?

A) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting

3. What does the HP Embedded Web Server do?

A) Automatically notifies the IT department when an imaging or printing device is in use
B) Automatically configures settings upon connection to the network
C) Enables remote management of the imaging and printing device
D) Shows which devices are available for printing

4. What is an HP Care Pack?

A) A mandatory service package for all MFP-based HP products
B) A fixed product warranty extension covering only return-to-base repairs
C) A range of break-fix services for HP commercial printers and multifunctional-based
products
D) A box that takes care of the printers when connected to the network

5. What information needs to be reported in the ICPP portal on a monthly basis? (Select two.)

A) serial numbers of devices
B) PDF document of signed contract
C) amount of non-HP devices at the customer site
D) copy of the pricing tool, including the detailed calculation S contract start date and end date

Solutions: