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HP HP2-B110 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Sales Strategy	- Partner and reseller ecosystem 1. Authorized HP partners 2. Distribution channels - Customer retention strategies 1. Supplies replenishment programs 2. Subscription-based printing models
Topic 2: HP Imaging and Printing Portfolio Overview	- HP printer and MFP product categories 1. Inkjet printing solutions 2. Laser printing solutions 3. Multi-function printers (MFPs) - HP supplies ecosystem 1. Original HP cartridges 2. PageWide and LaserJet supplies
Topic 3: Selling HP Printing Solutions	- Customer needs analysis 1. Print volume and workload assessment 2. Home office vs enterprise requirements - Value-based selling approach 1. Print quality and reliability benefits 2. Total cost of ownership (TCO)
Topic 4: HP Supplies Differentiation	- Original HP ink and toner advantages 1. Print yield and consistency 2. Warranty and reliability considerations - Counterfeit and non-HP supplies risks 1. Device damage risks 2. Print quality degradation

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is a risk of using counterfeit cartridges?

A) Counterfeit products can damage a printer.
B) HP will bring legal action against customers who use counterfeit cartridges.
C) Counterfeit cartridges generally produce print documents with unacceptable quality.
D) Customers generally pay more for counterfeit cartridges.

2. Which part of the print head fires the ink?

A) Intelligent circuit
B) Nozzle
C) Fuser
D) Media

3. What is the process behind a remanufactured cartridge?

A) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
B) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
C) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
D) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum

4. According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?

A) 50%
B) 30%
C) 70%
D) 90%

5. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A) 59% ink and 59% toner
B) 12% ink and 11% toner
C) 33% ink and 12% toner
D) 92% ink and 91% toner

Solutions:

Question # 1
Answer: A

Question # 2
Answer: B

Question # 3
Answer: C

Question # 4
Answer: A

Question # 5
Answer: D

HP HP2-B110 : Selling HP Imaging and Printing Supplies

HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

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