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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Countering Third-Party Supply Claims - Addressing Cost Concerns |
| Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Product Portfolio and Compatibility | 25% | - Matching Supplies to Printer Models - Paper and Specialty Media - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories |
| Customer Needs and Sales Strategy | 25% | - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security |
| HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits - Supply Technology and Innovation |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. When might you get suspicious about a security label?
A) When the label has a quick response (QR)
B) When the label is on a value Inkjet cartridge
C) When the label is placed on the tear strip
D) When there is no color-flip and motion feature
2. For selected laser models, why does HP offer different cartridges with different yields for the same printer?
A) Statistical variation during production results in different filling levels for the toner, so HP classifies cartridges later according to the expected yield
B) Customer needs and printing behaviours are different, so different yields meet these specific needs and behaviours.
C) Some countries have minimum amounts of pages to be printed from one cartridge, so different yields allow selling in countries all over the world.
D) Different purchasing powers across the globe require cartridge pricings and yields to be more flexible.
3. Which statement is true regarding multi-pack ink cartridges?
A) The customer can save over 30%.
B) They offer better value to customers who print a lot.
C) They should only be sold to small-to-medium sized customers.
D) They are designed specifically for home users.
4. In which type of hardware is the majority of the current total supplies sell-out used?
A) Devices that are older than the current line-up
B) The most current workgroup printers from this year's line-up
C) The most current retail HP inkjet devices from this year's line-up
D) The most current MFPs from this year's line-up
5. In which circumstance is it appropriate to use HP LaserJet C cartridges?
A) For new printers with limited availability of the X or DX
B) Whenever possible as they are designed to replace all X and M cartridges
C) For old printers where the cost per page is too low
D) In Win Back and CLPPU deals
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |



