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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Prior to the HW purchase
B) Any time during the hardware lifecycle
C) Upon expiration of a service engagement
D) At the time of the HW purchase

2. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Hardware Refresh
B) Purchasing an extended warranty
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Equipment Deployment Services
B) Data Protection Services
C) Mitigation of Risk Services
D) Hardware Protection Services

4. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer needs an onsite technician to support the hardware fleet.
B) A customer has established security policies and procedures.
C) A customer requires project management to deploy personal systems.
D) A customer is concerned about potential security breaches by irresponsible employees.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer has a high volume of sensitive data to protect.

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

Solutions: