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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?

A) Social Content Management
B) Media Content Services
C) Content Repository
D) File Management Integration

2. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Gain social trust
B) Align your strategy for maximum profit
C) Engage your IT manager as the leader of your social business agenda
D) Networkyour entireinfrastructure with bi-directional, unfettered Internet access

3. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) People don't add to the shareholder value, only profits do.
D) Machines are more reliable than people.

4. How do you measure the value of a Social Business implementation for a customer?

A) By measuring key outcome-based goals that track return on investment for key strategies
B) By the size of the purchase order they sign
C) By how many "likes" they get on their Facebook page
D) By how satisfied the employees are

5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Attachments
B) HTML
C) Connectors
D) Fileshare

Solutions: