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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Topic 2: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 3: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 4: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 5: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A) Next Business Day onsite + Labeling and Tagging
B) Deinstallation + Image load + Installation services
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Installation services + Labeling and Tagging + Data and Device Security
2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Care Pack Central
B) HP Channel Services Network
C) HP Support Center
D) HP Sales Central
3. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A) 22%
B) 55%
C) <10%
D) 90%
4. What are the six stages of the HP Services lifecycle?
A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A |
Aurora 
Regina 
Lyle 
Roy 
Winni 
Dean 
Sandra 
Luther 
Michelle 
Julian 
