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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A) Next Business Day onsite + Labeling and Tagging
B) Deinstallation + Image load + Installation services
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Installation services + Labeling and Tagging + Data and Device Security
2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Care Pack Central
B) HP Channel Services Network
C) HP Support Center
D) HP Sales Central
3. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A) 22%
B) 55%
C) <10%
D) 90%
4. What are the six stages of the HP Services lifecycle?
A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A |
Bruno 
Merlin 
Burgess 
Marina 
Mark 
Rudolf 
Mortimer 
Kimberley 
Ward 
Wilbur 
Berg 
Gwendolyn 
David 
Silvester 
Humphrey 
