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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - SLA management and tracking - Ticket creation, categorization, and prioritization |
| Topic 2: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 3: SAP Solution and Support Tools | - Incident analysis and root cause identification - Monitoring and reporting tools - SAP Solution Manager overview |
| Topic 4: Service Quality and Continuous Improvement | - Process optimization in support operations - Problem management concepts - Performance reporting and KPIs |
| Topic 5: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What can you do with Data Dictionary? (Choose two)
A) Define ABAP coding.
B) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
C) Lock a database table against any change by an ABAP program.
D) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
2. Which information will you find in the system log? (Choose two)
A) Error messages of application programs
B) Database errors
C) Database locks
D) ABAP runtime errors
3. What does Mission-Critical Support within Enterprise Support mean? (Choose two)
A) 7 x 24 root cause analysis
B) Ramp-up support
C) SAP system backup
D) Robust Service Level Agreements (SLA)
4. What can you do if a program behaves differently in batch than in a dialog? (Choose two)
A) Run the program in batch and click on DEBUGGING.
B) Search globally in the program for SY-BATCH.
C) Run the program in batch and select Environment Analysis.
D) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
5. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You can analyze the currently processed statement using ST04 - detailed analysis.
B) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
C) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,D | Question # 3 Answer: A,D | Question # 4 Answer: B,D | Question # 5 Answer: A |



