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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A) Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
B) Allows employees of the organization to install and use pre-approved apps without submitting an app request.
C) Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
D) Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
E) Provides employees the ability to create custom workflows for their everyday use cases.

2. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

3. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
B) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
C) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
D) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel

4. Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?

A) The client's Policies & Settings
B) The client's eDiscovery app
C) The client's Data Loss Prevention (DLP) partner
D) The client's use of Block Kit

5. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Include a screenshot of threads and emoji reactions on your slides.
B) Set aside time in the session to practice threading and emoji reactions live.
C) Test your attendees with multiple choice questions about threading and emoji reactions.
D) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.

Solutions: