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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of the hard disk are encrypted before sleep.
B) The contents of the hard disk are read into RAM before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of RAM are written to NVRAM before sleep.

2. Examine the exhibit.

Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A) This tool is used to avoid ESD damage to the logic board.
B) This tool is used to properly align the processor with its socket.
C) This tool is used to avoid flexing the logic board.
D) It is impossible to remove these components without this tool.

3. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) Did you turn off the computer improperly?
C) What operating system are you using?
D) What is the issue?

4. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) USB and/or FireWire port(s) do not function
B) Network / Internet connectivity issues
C) Computer does not sleep / wake from sleep
D) Computer does not turn on
E) Cursor is unresponsive in Finder

5.
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

A) Basics
B) Troubleshooting
C) Views
D) Take Apart

Solutions: