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Apple 9L0-066 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Peripherals and Hardware | - Input devices and hardware diagnostics - Printer and external device troubleshooting |
| System Recovery and Maintenance | - Time Machine backup and restore - Safe Mode and recovery tools |
| Networking and Connectivity | - Network configuration and DNS issues - Wi-Fi and Ethernet troubleshooting |
| Applications and System Performance | - Performance optimization and Activity Monitor usage - Application crashes and compatibility issues |
| System Security and Privacy | - Privacy settings and permissions - FileVault and system security settings |
| System Installation and Configuration | - System requirements and compatibility troubleshooting - OS X Yosemite installation and upgrade processes - Recovery and reinstall options |
| File Systems and Data Management | - Disk Utility and storage troubleshooting - File permissions and access control |
| User Accounts and Authentication | - User account creation and management - Login issues and keychain troubleshooting |
Apple OS X Yosemite Troubleshooting Sample Questions:
Lucy, the Family Organizer, has turned off Family Sharing. Which group purchases do previous group members still have access to?
- A. All content can be accessed because previous group members are instantly charged for all purchase.
- B. Only free purchases can be accessed.
- C. All group member purchases can still be accessed.
- D. Purchases that each member paid for themselves with gift or store credit, and purchases they initiated can be accessed.
- E. No content downloaded while part of a family group can be accessed
Correct Answer: E 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
- A. She must first install OS X on an external disk, then use Safari to search Apple Support articles.
- B. Startup from an OS X Install DVD and choose the Get Help Online option
- C. Startup from OS X Recovery and choose the Get Help Online option.
- D. In order to use Safari, the customer will have to restore the hard disk from a Time backup.
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Sarah cannot remember the iCIoud security code associated with iCloud or have access to any other devices with iCIoud Keychain enabled. What can Sarah do next?
- A. Create a new iCIoud Keychain on iCloud.com.
- B. Change the iCIoud password to create a new iCIoud security code.
- C. Turn iCIoud Keychain off and on to create a new iCIoud security code.
- D. Reset the iCIoud Keychain because Apple cannot recover a lost code.
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which of the following folders contains resources required by the operating system?
- A. /Library
- B. ~/Library
- C. /Public
- D. /System
- E. /Sites
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.
- A. Check Activity Monitor.
- B. Keep wireless devices within 33 feet (10 meters) of the Mac.
- C. Check the battery level of the keyboard.
- D. Make sure Show Bluetooth in menu bar is selected in System Preferences.
- E. Turn Wi-Fi off and on.
- F. Press a key on the keyboard to reconnect it with the Mac.
- G. Turn off Bluetooth in the Bluetooth pane of System Preferences.
Correct Answer: B,C,F 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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