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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
D) system status snapshot and debug view set to level 9 high trace and voicemail call flow database

2. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) https://localhost/CCRWebAgent
B) http://localhost/CCRWebAgent
C) http://192.168.42.100/CCRWebClint
D) http://192.168.42.100:8888
E) http://192.168.42.100:8080/inyama/inyama.html

3. Which application can be used to show available resources in an IP500v2?

A) System Status Application
B) DbgView
C) IP Office Manager
D) Monitor

4. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)

A) if older IP Office applications are to be supported
B) if all licenses will need to be renewed
C) if telephones and system features have changed between loads
D) if telephones need to be upgraded thereby increasing downtime
E) if hardware is compatible with the new version of IP Office

5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
B) Add the Client CLI information to the Incoming Call Route.
C) Add the CLI information to the Account Code.
D) Enable CLI tracking

Solutions: