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NEW QUESTION # 69
Your company enabled automatic time entries for all technicians.
You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
In which work order status will this occur?
- A. Completed
- B. On Break
- C. In Progress
- D. Closed-Posted
Answer: A
NEW QUESTION # 70
You are implementing Microsoft Dynamics 365 FWd Service for an electronics company.
You need to identify when a compressor is used from the technicians warehouse inventory.
How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once. or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 71
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office, and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 72
You are a Dynamics 365 for Field Service Administrator. You are workingwith your company's schedulingteam on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need?To answer, move the appropriateactions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 73
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 74
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Non Inventory
- B. Service
- C. Inventory
- D. Product
Answer: A,C
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
NEW QUESTION # 75
Contoso Ltd., wants to provide special customer pricing to one of their customers. For the next two years, all work order products and services will be 10% off.
You need to implement this requirement. You create a special price list.
What should you do next?
- A. Associate the price list to the Billing Account.
- B. Associate the price list to the Service Account.
- C. Associate the price list to an entitlement for the Service Account.
- D. Associate the price list to an entitlement for the Billing Account.
Answer: D
NEW QUESTION # 76
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.
While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
- A. The offline profile still needs to be published.
- B. The functional location still needs to be assigned to the work order.
- C. The security role assigned needs to be Field Service Admin
- D. Internet connectivity is required.
Answer: D
NEW QUESTION # 77
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - For each requirement for the requirement group...
2 - Create a requirement group template called...
3 - Add requirements to the requirement group template..
4 - Add the requirement group to the Kitchen...
5 - Add the Installation incident type to a work order...
NEW QUESTION # 78
Drag and Drop Question
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 79
You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
You need to resolve this issue.
What should you do before selecting Save and Publish?
- A. 1. Navigate to the work order form. )
- B. 1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected. - C. 1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible. - D. 2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form. - E. 1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present.
Answer: B
NEW QUESTION # 80
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A. Configure a priority record to allow you to identify high priority work order records.
- B. Configure a work order type for high priority issues, to help categorize high priority work order records.
- C. Configure the status color for a booking status record, to identify high priority work order records.
- D. Configure an Incident type for high priority incidents on work order records.
Answer: C
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 81
Your customer asks you to create a dashboard.
The application must meet the following requirements:
- Capture work orders, asset information, and customer information.
- Allow actions to be taken directly from the dashboard.
- Allow data filtration.
You need to determine the type of dashboard you should create in the app designer.
Which type of dashboard should you create?
- A. Single-stream interactive
- B. Power BI
- C. Multi-stream interactive
- D. Classic
Answer: C
NEW QUESTION # 82
You have the following requirements from the scheduling team:
* Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
* Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 83
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 84
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 85
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 86
Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling.
You need to have a dedicated tab in the schedule board to see all the unscheduled leads.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 87
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary service task values.
- B. Edit the existing system status field values.
- C. Create the necessary sub-status values.
- D. Create the necessary system status values.
Answer: C
Explanation:
Section: Configure field service applications
Explanation
NEW QUESTION # 88
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 89
As a new start-up field services company, you are looking to streamline your customer service process toprovide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer servicemanagement processes.
You need to ensure that the cases that the customer service team createscan be quickly and efficientlyconverted to work orders (that will minimize the need to add additional information to the work orders) usingthe out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to awork order?
- A. Booking Rules
- B. Work Order Types
- C. Resources
- D. Incident Type
Answer: D
NEW QUESTION # 90
Drag and Drop Question
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00
- A. M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/multi-resource-scheduling- requirement-groups#requirement-groups-for-work-orders
NEW QUESTION # 91
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Set resource hourly rate is missing.
Set resource work hours is missing.
And holiday schedule should be business closures.
NEW QUESTION # 92
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 93
Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.
You need to train your customer on Report Wizard features and customization.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Power BI Charts
- B. Grouping
- C. Data filters
- D. Calculation column
- E. Use an existing view
- F. Data insights
Answer: A,B,C
NEW QUESTION # 94
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