[Apr-2025] 100% Actual MB-240 dumps Q&As with Explanations Verified & Correct Answers
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The MB-240 exam is intended for professionals who have practical experience in implementing, configuring, and customizing the Dynamics 365 Field Service solution. MB-240 exam is also suitable for individuals who have experience in working with other Dynamics 365 modules, such as Sales and Customer Service. Microsoft Dynamics 365 Field Service Functional Consultant certification exam is designed to test the candidate's ability to design and implement solutions for field service management using Microsoft Dynamics 365.
Microsoft MB-240 exam consists of various topics such as configuring and managing field service, optimizing scheduling and dispatch, managing inventory and purchasing, and managing customer assets. MB-240 exam also covers topics such as integrating Dynamics 365 Field Service with other applications, managing contracts and agreements, and analyzing data for insights and trends. MB-240 exam is designed to ensure that the certified consultants have a comprehensive understanding of the Dynamics 365 Field Service applications and can provide effective solutions to clients.
NEW QUESTION # 104
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
- A. Create an OnChange rule to highlight a field when it does not contain correct field data.
- B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
- C. Create an Option Set with all possible options for the attribute.
- D. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
- E. Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.
Answer: A,D,E
Explanation:
C does not ensure that the field is required, B only checks for data, it does not check for specific values as aa86 mentioned already.
NEW QUESTION # 105
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a mobile offline profile, or update the existing Field...
2 - Enable entities for mobile offline synchronization.
3 - Add users to the correct mobile offline profile, and publish...
4 - Enable the Field Service mobile model-driven app for offline..
NEW QUESTION # 106
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
- A. Microsoft Dynamics 365 is not connected to Azure.
- B. The IoT devices are no longer registered.
- C. Only system admins can see historic data.
- D. By default, only the last 20 readings are displayed.
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
NEW QUESTION # 107
Drag and Drop Question
You company wants to enable their sales managers to use agreements by making it an integral part of their sales life cycle.
You need to enable agreements to be used with Microsoft Dynamic 365 Sales process from Lead to Order.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 108
You are implementing Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 109
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 110
You are configuring work orders for technicians to complete the onsite service.
When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.
Which option should the technician use to enter their time spent?
- A. Field Service Product Type as Non-Inventory
- B. Work Order Service
- C. Work Order Service Task Type
- D. Work Order Incident Type
Answer: B
NEW QUESTION # 111
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps," when logging into the Field Service mobile app.
You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
- A. Unpublish the offline profile, update the security roles, save, and republish the offline profile.
- B. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.
- C. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.
- D. Update the mobile offline profile to include the correct Field Service security roles.
Answer: B
NEW QUESTION # 112
Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling.
You need to have a dedicated tab in the schedule board to see all the unscheduled leads.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a new view in the Lead..
2 - Name the view as "Unscheduled Leads"...
3 - Create a new view in the Resource..
4 - Open the schedule board and add...
NEW QUESTION # 113
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Survey header
- B. Section description
- C. Post-survey message heading
- D. Footer text
Answer: B,C
NEW QUESTION # 114
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 115
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 116
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Service
- B. Non Inventory
- C. Inventory
- D. Product
Answer: A,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- product-or-service
NEW QUESTION # 117
You are a technician at Contoso Electronics, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 118
Your organization is planning to implement Microsoft Dynamics 365 Field Service mobile app based on the Microsoft Power Platform.
You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure the user is correctly set up in the Woodford solution.
- B. Ensure the minimum supported version of the Field Service solution is installed.
- C. Ensure the user is has the Field Service-Resource security role.
- D. Ensure the user is assigned the appropriate Microsoft Power Apps license.
Answer: B,C
NEW QUESTION # 119
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-assistant
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
NEW QUESTION # 120
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
- B. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to
1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule. - C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
- D. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
- E. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
Answer: A,C,E
NEW QUESTION # 121
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- B. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
- C. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Answer: A,B
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup
NEW QUESTION # 122
You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.
The resource appears available, but informs you they put in a Time Off Request for that period.
Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.
- A. Time off request has not been approved
- B. The time zone for the resource is set incorrectly
- C. The schedule board is not syncing with the resource's schedule
- D. Time off request is Inactive
Answer: A,B
NEW QUESTION # 123
As a new start-up field services company, you are looking to streamline your customer service process toprovide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer servicemanagement processes.
You need to ensure that the cases that the customer service team createscan be quickly and efficientlyconverted to work orders (that will minimize the need to add additional information to the work orders) usingthe out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to awork order?
- A. Booking Rules
- B. Resources
- C. Incident Type
- D. Work Order Types
Answer: C
NEW QUESTION # 124
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident thype to the requirement group template.
3 - Add the incident type to a work order.
4 - Book the work order.
NEW QUESTION # 125
You work for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support the requirement? To answer, move the appropriate function to the appropriate scenario. You may use each function once, more than once, or not at all You may need to move the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 126
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 127
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The Microsoft MB-240 exam covers a range of topics related to Dynamics 365 Field Service, including installation and configuration, scheduling and dispatching, service agreements and contracts, inventory management, and mobile device management. MB-240 exam also tests a candidate's knowledge of integrations with other Dynamics 365 applications, such as Dynamics 365 Sales and Dynamics 365 Customer Service.
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