CRT-251 Actual Questions Answers PDF 100% Cover Real Exam Questions
CRT-251 Exam questions and answers
Salesforce CRT-251 Exam Syllabus Topics:
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NEW QUESTION 17
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)
- A. Sales rep quota targets
- B. Management communications
- C. Maintenance release schedule
- D. Type of training delivered
- E. Training in local language
Answer: B,D,E
NEW QUESTION 18
The marketing department at Universal Containers is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its communication materials can be migrated as well. What should a consultant recommend to migrate the marketing department's email templates?
- A. Enable Email-to-Close and use the Import Wizard.
- B. Create an email template change set or use the Lighting Platform.
- C. Manually recreate the email and mail merge templates in Salesforce.
- D. EnableEmail to Salesforce before sending email templates to Salesforce.
Answer: C
NEW QUESTION 19
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
- A. Create a global publisher action to view all customer purchasing activity.
- B. Enable Salesforce Console for Sales to see customer purchasing activity.
- C. Create a custom object related to the account, contact, and contract objects.
- D. Enable the Orders object in Salesforce to track customer purchases.
Answer: D
NEW QUESTION 20
Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
- A. Set the organization-wide defaults for accounts to public read/write.
- B. Ensure that the generic user has NOT been assigned to a role.
- C. Ensure that the generic user has the Modify All Data permission.
- D. Contact Salesforce support to add an index to the account object.
Answer: B
NEW QUESTION 21
Universal Containers' management wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- A. Build a forecast list view by product family group.
- B. Build a custom forecast report showing product groups.
- C. Implement Collaborative Forecasting with quota attainment.
- D. Implement Collaborative Forecasting with product family.
Answer: C,D
NEW QUESTION 22
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Number of currencies needed to support each sales territory.
- B. Distance between customer headquarters and their sales representatives
- C. Average number of customers managed by a sales representative.
- D. Attributes needed to segment and categorize customers.
Answer: A,D
NEW QUESTION 23
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity. How can this requirement be met using a workflow email?
- A. Create is on the opportunity product using an HTML email template.
- B. Create is on the opportunity using an HTML email template.
- C. Create is on the opportunity using a Visualforce email template.
- D. Create is on the opportunity product using a Visualforce email template.
Answer: C
NEW QUESTION 24
Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Salesforce Mobile Sites
- B. Lightning Components
- C. Customer Community
- D. Lightning Platform
Answer: C
Explanation:
Explanation
NEW QUESTION 25
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce without activating them? (Choose two.)
- A. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
- B. Schedule a Time-Dependent Workflow to create users in two weeks.
- C. Create a .cvs file ensuring that IsActive = False, and use the data loader to insert.
- D. Create them with the User Import Wizard and ensure that Active is unchecked.
Answer: A,C
NEW QUESTION 26
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this? (Choose two.)
- A. The record type has not been set as the default record type.
- B. The record type does not have an associated page layout.
- C. The record type has not been added to the sales user profile.
- D. The record type has not been activated.
Answer: C,D
NEW QUESTION 27
Universal Containers needs to show a dashboard with forecast by product family with quotas. Which solution should a consultant recommend?
- A. Build a joined report with closed opportunities, forecasting items, and quotas.
- B. Create an analytic snapshot to capture the opportunity forecast.
- C. Build a custom report type with forecasting quotas and forecasting items.
- D. Customize quotas with product report, and add necessary fields.
Answer: B
NEW QUESTION 28
Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?
- A. The fields configured by Universal Container's administrator on the contact page layout are missing.
- B. The information shown is based on the sales representative's social connection with the contact.
- C. Universal Containers must install and APP Exchange package to access public profile information for its users.
- D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
Answer: B
NEW QUESTION 29
What is the recommended approach to relate a Person Account to another Account?
- A. Add the Person Account to the Account Team.
- B. Add the Person Account to the Account owner's default team.
- C. Add the Person Account to the Partners Related List.
- D. Add the Person Account to the Contact Roles.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 30
What are two considerations when configuring the lead conversion process? (Choose two.)
- A. Standard lead fields are automatically converted to account, contact, and opportunity fields.
- B. Custom lead fields can be mapped to custom object fields.
- C. Custom lead fields can be mapped to account, contact, and opportunity fields.
- D. Roll-up summary lead fields can be mapped to custom contact fields.
Answer: A,C
NEW QUESTION 31
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A,B
NEW QUESTION 32
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new
working
closed
A user issue can be logged as:
new
waiting for reply
closed
What features should a System Administrator use to track both case types?
- A. Support Processes and Record Types
- B. Record Types and Page Layouts
- C. Process Builder and Page Layouts
- D. Automated Case Users and Workflows
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 33
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?
- A. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
- B. Download and install the Salesforce for Outlook connector on their smartphones and computers.
- C. Download and install a Salesforce universal connector for their smartphones and computers.
- D. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
Answer: A
NEW QUESTION 34
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)
- A. Stacked bar chart
- B. Donut chart
- C. Grouped line chart
- D. Funnel chart
Answer: B,D
NEW QUESTION 35
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