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Salesforce Certified Omnistudio Consultant Sample Questions:

1. which of the following are Integration Procedure Actions?

A) OmniScript
B) Email
C) Type Ahead
D) PDF

2. A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?

A) Create a new Selesforce application for the script.
B) Deploy the script within a Selesforce application
C) Define the script in the Omniscript Designer.
D) Test the script on multiple channels and devices.

3. A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?

A) Custom Event and Redirect URL
B) Flyout and OmniScript
C) OmniScript and Navigate
D) Event, Navigate and Card

4. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Calculation Procedure
B) OmniStudio Action
C) Integration Procedure
D) Data Maptor

5. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using a single FlexCard with three states
B) Using a single FlexCard with multiple card filters
C) Using a single FlexCard with three flyouts
D) Using three FlexCards

Solutions: