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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
Salesforce Certified Omnistudio Consultant Sample Questions:
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
- Service category
- Number of hours
- Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Edit Block
- B. Step
- C. Formula
- D. Multi-select
- E. Input Block
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X- large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor. Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
- A. Calculation Procedure
- B. DataRaptor Transform
- C. Calculation Matrix
- D. DataRaptor Extract
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers
- A. OmnlOut
- B. OmniScript
- C. Custom Styles
- D. Newport Design System
- E. FlexCards
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- C. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- D. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient. Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Conditions
- B. Try Catch
- C. Batch jobs
- D. Chaining
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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