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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Leadership Theory and Practice | - Trait, behavioral, and contingency leadership theories - Transformational vs transactional leadership - Leadership styles and effectiveness |
| Ethics and Decision Making | - Decision-making models - Corporate social responsibility - Ethical frameworks in organizations |
| Foundations of Organizational Behavior | - Introduction to organizational behavior principles - Individual vs group behavior in organizations - Organizational systems and structures |
| Communication and Team Dynamics | - Group development and team effectiveness - Interpersonal and organizational communication - Conflict resolution strategies |
| Organizational Culture and Change | - Resistance to change and mitigation strategies - Organizational culture development and impact - Change management models |
| Motivation and Employee Behavior | - Job satisfaction and performance - Content and process motivation theories - Incentives and rewards systems |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer
A. Expansion of resources and confrontation
B. Authoritative command and roughing
C. Superordinate goals and altering the structural variables
D. Roughing and compromise
Question 2
What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer
A. Individualized interaction
B. Socialization process
C. Educational level achieved by key employees
Question 3
A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer
A. Technical expertise
B. Type D personality
C. Propensity for social loafing
D. Authoritarian personality
Question 4
What is one of the six primary characteristics that define an organization's culture?
A. Political orientation
B. People orientation
C. Aggressiveness
D. Forecasting
Question 5
Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A. Leader-member relations
B. Task structure
C. Leader-member exchange
D. Position power
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |



