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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A person wants a comfortable life, a sense of accomplishment, and happiness.
Which type of values arethese?
Select one.

A) Determinate values
B) Instrumental values
C) Terminal values
D) Intermediate values

2. What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer

A) Cross-functional team
B) Diverse team
C) Virtual team
D) Divergent team

3. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

A) Specificity and self-generated feedback
B) Specificity and effort-performance expectation
C) Challenge and other-generated feedback
D) Challenge and effort-performance expectation

4. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Problem solving
B) Altering the structural variables
C) Altering the human variable
D) Authoritative command

5. Which option defines organizational culture?
Choose 1 answer

A) An organizational segmentation according to cultural background
B) A shared system of meanings that is unique to the organization
C) A diverse cultural subset working together to strengthen impact
D) A human resources department program for recognizing diversity

Solutions: