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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) |
| Topic 2: Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Topic 3: Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology |
| Topic 4: Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 5: Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 6: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 7: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which two types of operations include repetitive processes?
Choose 2 answers
A. Project process
B. Batch process
C. Line process
D. Continuous process
Question 2
What is the common theme in total quality management (TQM) across all functions in an organization?
A. To enhance management software
B. To satisfy customer needs
C. To ensure profit from product changes
D. To reward people rather than teams
Question 3
Which role do third-party logistics providers play in the supply chain?
A. Internal distributors
B. External distributors
C. Tier three distributors
D. Tier two distributors
Question 4
What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
A. It takes a long time to implement and to see any benefits.
B. It must always be customized and too much customization may slow down projects.
C. It requires extensive, often complex, training.
D. The cost savings and/or payback is impossible to measure in terms of bottom line.
Question 5
What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A. Capacity planning
B. Software development
C. Current economic conditions
D. Production capacity
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: A |
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