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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Governance, Strategy & Ethics | 15% | - Compliance, policies, and ethics - IT alignment with business goals - IT service management and ITIL basics |
| Topic 2: Data Management & Databases | 15% | - SQL and data querying - Data integrity, security, and governance - Database models and design |
| Topic 3: IT Security & Risk Management | 15% | - Risk assessment and mitigation - Threats, vulnerabilities, and controls - Security principles: confidentiality, integrity, availability |
| Topic 4: Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - Design, implementation, and maintenance - SDLC phases and models |
| Topic 5: IT Fundamentals & Concepts | 20% | - Information systems types and components - Data, information, and knowledge management - Role of IT in business |
| Topic 6: Networking & Infrastructure | 15% | - Network types, protocols, and architecture - IT infrastructure management - Cloud computing and virtualization |
WGU Information Technology Management QGC1 Sample Questions:
1. A company has no central system for tracking past interactions and key contact information for external clients.
Which type of software would solve this problem?
A) Internal file transfer scheduler
B) Customer relationship management
C) Supplier analytics evaluation tool
D) Knowledge repository index system
2. Which dashboard capability helps a business manager break down data into segments to understand it from different perspectives?
A) Pivot
B) Exploration
C) Slice-and-dice
D) Consolidation
3. How should leaders promote ethical IT behavior among employees?
A) By covering ethics briefly during initial onboarding
B) By assigning responsibility for ethics to individual departments
C) By relying on team leaders to address ethical concerns informally
D) By providing regular training on ethical expectations
4. Which statement describes the analysis phase of the systems development life cycle (SDLC)?
A) Establishing a high-level strategy and goals for an intended project
B) Identifying end-user business requirements and refining project goals into defined functions and operations
C) Establishing full descriptions of the desired features and operations of the system
D) Physically constructing software and information systems using programming languages
5. What is the purpose of the Information Technology Infrastructure Library (ITIL)?
A) To align IT services with business needs through detailed practices
B) To set standards for hardware manufacturing processes
C) To guide software development methodologies for managing development lifecycles
D) To develop a universal coding language for IT professionals
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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