Nortel 920-167 : NCSS-Contact Center RIS.6.0 Application Developer

920-167 real exams

Exam Code: 920-167

Exam Name: NCSS-Contact Center RIS.6.0 Application Developer

Updated: Jul 24, 2026

Q & A: 60 Questions and Answers

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Processing Applications- Call flow development
  • 1. Call routing logic implementation
  • 2. Inbound and outbound call processing
  • 3. Screen pop and desktop integration
Topic 2: Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Contact Center RIS.6.0 platform overview
  • 2. Server and client components
  • 3. Application integration architecture
Topic 3: Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Troubleshooting and maintenance
  • 3. Installation and configuration
Topic 4: Data Integration- External system connectivity
  • 1. Database integration
  • 2. CRM and business application integration
  • 3. Data exchange mechanisms
Topic 5: Application Development Fundamentals- Development framework
  • 1. Development best practices
  • 2. Development environment configuration
  • 3. Application lifecycle
Topic 6: Security and Administration- Application security
  • 1. Authentication and authorization
  • 2. User permissions and access control
  • 3. Operational administration considerations
Topic 7: Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Communication Control Toolkit APIs
  • 3. Session and connection management
Topic 8: Testing and Debugging- Application validation
  • 1. Functional testing
  • 2. Debugging development issues
  • 3. Performance verification

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