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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation of CallPilot Rls.5.0 | - System setup and initial configuration - License and keycode activation - Software installation steps |
| Topic 2: Maintenance and Operations | - System monitoring and logs - Backup and restore procedures - Troubleshooting CallPilot services |
| Topic 3: Pre-Installation Planning | - Hardware and server prerequisites - High availability considerations - Network planning (TCP/IP configuration) |
| Topic 4: System Configuration | - User and mailbox configuration - Configuration Wizard usage - Switch integration (Meridian / BCM systems) - Networking and IP configuration |
| Topic 5: CallPilot System Overview | - System requirements - Architecture and components |



