Nortel NCSS-Contact Center RIS.6.0 Application Developer : 920-167

920-167 real exams

Exam Code: 920-167

Exam Name: NCSS-Contact Center RIS.6.0 Application Developer

Updated: Sep 16, 2026

Q & A: 60 Questions and Answers

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Nortel 920-167 Exam Overview:

Certification Vendor:Nortel
Exam Name:NCSS-Contact Center RIS.6.0 Application Developer
Exam Number:920-167
Related Certifications:NCSS (Nortel Certified Support Specialist) - Contact Center RIS.6.0
Exam Format:Multiple Choice
Available Languages:English
Sample Questions:Free Download real 920-167 VCE file
Exam Way:Authorized Nortel testing center (onsite computer-based exam).
Pre Condition:No formal prerequisite exam was publicly specified; experience with Nortel Contact Center RIS.6.0 application development and related technologies was recommended.

Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Deployment and Maintenance- Application deployment
  • 1. Troubleshooting and maintenance
  • 2. Installation and configuration
  • 3. Version management
Testing and Debugging- Application validation
  • 1. Debugging development issues
  • 2. Performance verification
  • 3. Functional testing
Communication Control and APIs- Programming interfaces
  • 1. Communication Control Toolkit APIs
  • 2. Call event handling
  • 3. Session and connection management
Call Processing Applications- Call flow development
  • 1. Inbound and outbound call processing
  • 2. Screen pop and desktop integration
  • 3. Call routing logic implementation
Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Contact Center RIS.6.0 platform overview
  • 2. Server and client components
  • 3. Application integration architecture
Application Development Fundamentals- Development framework
  • 1. Application lifecycle
  • 2. Development environment configuration
  • 3. Development best practices
Security and Administration- Application security
  • 1. User permissions and access control
  • 2. Operational administration considerations
  • 3. Authentication and authorization
Data Integration- External system connectivity
  • 1. Data exchange mechanisms
  • 2. Database integration
  • 3. CRM and business application integration

920-167 Exam Essentials: A Quick FAQ for Candidates

The 920-167 exam is the official assessment for the Nortel NCSS-Contact Center RIS.6.0 Application Developer certification offered by Nortel. It checks whether you can apply the knowledge areas in the exam objectives to practical situations, and passing it earns a credential that employers across the industry recognize. For professionals who feel stuck in their current role, it is often the most concrete next step available.

No formal prerequisite exam was publicly specified; experience with Nortel Contact Center RIS.6.0 application development and related technologies was recommended.

The official outline for the 920-167 exam highlights these domains:

  • Contact Center RIS.6.0 Architecture ()
  • Communication Control and APIs ()
  • Testing and Debugging ()

Weighting your study time toward the heavier domains first is a sensible strategy, and the Nortel NCSS-Contact Center RIS.6.0 Application Developer practice questions at RealVCE follow the same objective structure.

The online test engine is exclusive to RealVCE and runs on any electronic device — phone, tablet, or computer — with no installation barriers. It recreates the atmosphere of the real 920-167 exam: you set the test time the way it will be on exam day, work through the Nortel NCSS-Contact Center RIS.6.0 Application Developer practice questions under that pressure, and at the end the engine marks the questions you got wrong and reminds you to practice them again next time. Over a few sessions, that loop turns weak areas into reliable ones.

Right after payment you get instant access to the 920-167 exam product — 60 practice questions for the Nortel NCSS-Contact Center RIS.6.0 Application Developer exam with expert-verified answers — and the download link is also emailed to you automatically, typically within a minute. Your purchase includes 365 days of free updates; our team checks for exam changes daily, and when a new version is released the system sends it straight to your mailbox. A 50% renewal discount applies if you extend updates beyond the first year, and payment by Credit Card is handled through a secure checkout.

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