Avaya 6202-1 : Avaya Aura(TM) Contact Center Implementation Exam

6202-1 real exams

Exam Code: 6202-1

Exam Name: Avaya Aura(TM) Contact Center Implementation Exam

Updated: Sep 16, 2026

Q & A: 65 Questions and Answers

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Avaya 6202-1 Exam Syllabus Topics:

SectionWeightObjectives
Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
  • 1. Agent login, inbound/outbound call test procedures
    • 2. Log collection tools for connection and routing faults
      End-to-End Server Installation & Upgrade Procedures26%- Sequential multi-server installation workflow
      • 1. License Manager deployment and entitlement activation
        • 2. CCMS database creation and post-install validation
          - Service Pack, Release Update and migration tasks
          • 1. Pre-upgrade backup and rollback planning
            • 2. Cross-version configuration migration utilities
              Contact Center Core Configuration & Agent Environment Setup24%- Queue management, routing scripts and vector processing
              • 1. Open Queue licensing and feature activation
                • 2. Priority routing, wait treatment and overflow rules
                  - Call Routing, Skill Groups and Agent Partitioning
                  • 1. Skill, skillset and supervisor group administration
                    • 2. Agent desktop profiles and softphone provisioning
                      Avaya Aura Contact Center Core System Architecture22%- Core Server Component Roles & Interconnection
                      • 1. CCMS, CCMA, CCMM and CCT Component Functions
                        • 2. SIP trunking and Aura Session Manager integration
                          - Hardware & Operating System Deployment Prerequisites
                          • 1. Network port, firewall and TLS certificate requirements
                            • 2. Windows Server platform compatibility specifications
                              Multimedia Contact Center (CCMM) Implementation16%- Third-party CRM and database integration interfaces
                              • 1. CTI toolkit and external data lookup configuration
                                • 2. Real-time reporting database connection setup
                                  - Email, chat and web contact channel configuration
                                  • 1. Multimedia licensing and commissioning workflows
                                    • 2. Multimedia workflow and contact distribution rules

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                                        Avaya Aura(TM) Contact Center Implementation Exam

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