Avaya 6209 : Avaya Aura Contact Center CCT and Multimedia Implementation Exam

6209 real exams

Exam Code: 6209

Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam

Updated: Jul 15, 2026

Q & A: 53 Questions and Answers

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Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

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Who should take the 6209 exam

The Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Aura Contact Center CCT and Multimedia Implementation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam then he should take this exam.

Avaya 6209 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Validation & Troubleshooting15%- Post-implementation verification
- Monitoring and logging
- Fault isolation and resolution
Topic 2: Integration & Connectivity15%- Avaya Aura Session Manager integration
- Third-party and CRM integration
- Web services and APIs
Topic 3: Configuration30%- Agent desktop and user profiles
- Multimedia channels (email, chat, web)
- Routing and skill management
- CCT core configuration
Topic 4: Implementation Preparation20%- Licensing and security
- Pre-installation planning
- Architecture overview
- System requirements
Topic 5: Installation20%- CCT server installation
- Database and platform configuration
- Multimedia components setup

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