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Avaya 3782X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Optimization | - System tuning and best practices - Common design issues and resolutions |
| Topic 2: IP Office Contact Center Architecture | - Deployment models and topology design considerations - Core system components and architecture overview |
| Topic 3: Reporting and Performance Monitoring | - Reporting tools and metrics - Performance analysis and optimization |
| Topic 4: Contact Center Routing and Call Flow Design | - Inbound routing strategies - Queue management and distribution logic |
| Topic 5: System Integration | - Integration with Avaya IP Office platform - Third-party system connectivity considerations |
| Topic 6: Solution Design Principles | - Requirements analysis and solution mapping - Scalability and capacity planning |
