Avaya 132-S-712.2 : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

132-S-712.2 real exams

Exam Code: 132-S-712.2

Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam

Updated: Jul 21, 2026

Q & A: 62 Questions and Answers

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Avaya 132-S-712.2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Proactive Contact Architecture & Components30%- Database and storage design
- System overview and functional modules
- Network and communication protocols
- Server and software components
Topic 2: Integration & Interfaces15%- Integration with Avaya Aura and contact center platforms
- Data import/export and reporting integration
- CTI and third-party application interfaces
Topic 3: Security & Operational Considerations10%- Access control and user management
- Backup, recovery and disaster recovery planning
- System security and data protection
Topic 4: Dialing Strategy & Campaign Design20%- Campaign configuration and management
- Call blending and agent resource utilization
- Predictive, progressive, preview dialing modes
- Compliance and regulatory requirements
Topic 5: Solution Design & Sizing25%- Hardware and software sizing guidelines
- Capacity planning and call volume modeling
- High availability and redundancy design
- Scalability and future expansion

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