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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Integrations, services, and assets, as well as the leveraging of open standards.

2. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) Brazilian Portuguese
B) English
C) German
D) Latin Spanish
E) French
F) Italian

3. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya always comes in with the lowest price tag for all their contact center solutions.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.

5. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya Contact Center Solutions
B) Avaya Networking
C) Avaya Security
D) Avaya IP Office

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