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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) Priority ticket
B) Net labor time
C) alert when overdue
D) type of service

2. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
B) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
C) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA

3. What can you do to give the business user access to the Territory Management work center?

A) Create a new business role with the work center and assign it to the business user
B) Use business scoping for the authorization of Territory Management
C) Assign the business user to a territory
D) Assign the employee to the organizational structure

4. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Coverage indicator
B) Scheduling relevant
C) Invoicing method
D) Processing type

5. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Incident category
B) Cause category
C) Product category
D) Resolution category

Solutions: