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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Define KPIs and business objectives - Analyze requirements and constraints - Assess customer IT ecosystem and architecture |
| Delivery and Implementation | 16% | - Solution validation and optimization - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices |
| Planning and Design | 60% | - Sprint planning and story prioritization - Asset management and MACD flows - Design scalable product catalog and data model - Migration strategy and data quality - Order capture, quoting and fulfillment design |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Do not migrate legacy assets and leverage external objects within salesforce to access them
- B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- C. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
Correct Answer: C 🗳️
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UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa. Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. Supported by digital commerce API
- C. Migrating in/out from bundle offer
- D. Service Continuity
- E. History of subscription updates and traceability
Correct Answer: C,D,E 🗳️
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Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment. Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- B. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
- C. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
- D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
Correct Answer: C,D 🗳️
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Universal Containers (UC) uses Communications Cloud but their legacy system has a large number of handset products that are modeled on a per Stock Keeping Unit (SKU) basis. UC wants to rationalize their product catalog to reduce SKU proliferation. Which three options should a Consultant configure to meet this requirement?
- A. Attributes
- B. Pricing Plan
- C. Fields
- D. Calculation Matrices
- E. Price Lists
Correct Answer: A,C,D 🗳️
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A Consultant is analyzing integrations to various fulfillment systems. While the Consultant believes all of the integrations can be automated, they have identified one particular complex integration that has a formatted payload that needs to be sent out. There is a requirement for non-standard error responses to be returned to Order Management from the fulfillment system. How should the Consultant solve this use case?
- A. Use Apex to be able to send the customized payload and interpret the responses.
- B. Recommend that this step be handled manually by having the user navigate to the fulfillment system ' s native UI to avoid coding complex custom logic.
- C. Attach an OmniScript to a task and handle the interaction manually.
- D. Use a DataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
Correct Answer: A 🗳️
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