Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Number of Questions | 40-60 |
| Schedule Exam | Pearson VUE |
| Exam Code | MB-910 |
| Exam Price | $99 (USD) |
| Passing Score | 700 / 1000 |
| Duration | 60 mins |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Security and access control - Overview of Copilot in customer engagement - Data management and reporting basics - Common features and navigation |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - SLA and routing rules - Knowledge base and entitlements - Key components and use cases - Case management lifecycle |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Sales accelerators and forecasting - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios |
| Topic 4: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Topic 5: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Capabilities and use cases - Integration with Copilot - Event management features - Marketing forms, pages, and segments - Email marketing and customer journeys - Lead generation and qualification |



