Microsoft Dynamics 365 Fundamentals (CRM) : MB-910

MB-910 real exams

Exam Code: MB-910

Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)

Updated: Aug 05, 2026

Q & A: 161 Questions and Answers

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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Exam NameMicrosoft Certified - Dynamics 365 Fundamentals (CRM)
Number of Questions40-60
Schedule ExamPearson VUE
Exam CodeMB-910
Exam Price$99 (USD)
Passing Score700 / 1000
Duration60 mins
Sample QuestionsMicrosoft Dynamics 365 Fundamentals (CRM) Sample Questions
Books / TrainingMB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps15-20%- Integration with Microsoft Power Platform
- Security and access control
- Overview of Copilot in customer engagement
- Data management and reporting basics
- Common features and navigation
Topic 2: Describe Dynamics 365 Customer Service20-25%- Unified service desk and channels
- SLA and routing rules
- Knowledge base and entitlements
- Key components and use cases
- Case management lifecycle
Topic 3: Describe Dynamics 365 Sales20-25%- Quote, order, and invoice lifecycle
- Lead and opportunity management processes
- Sales accelerators and forecasting
- Business process flows
- Product catalog, price lists, and unit groups
- Core capabilities and business scenarios
Topic 4: Describe Dynamics 365 Field Service15-20%- Inventory and asset management
- Work order lifecycle and resource management
- Mobile app and offline functionality
- Core features and scheduling capabilities
Topic 5: Describe Dynamics 365 Customer Insights - Journeys (Marketing)15-20%- Capabilities and use cases
- Integration with Copilot
- Event management features
- Marketing forms, pages, and segments
- Email marketing and customer journeys
- Lead generation and qualification
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