For more info read reference:
Microsoft MB-91 Certification Reference
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Skills measured
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Key components and use cases - Knowledge base and entitlements - Unified service desk and channels - Case management lifecycle |
| Topic 2: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Capabilities and use cases - Event management features - Email marketing and customer journeys - Marketing forms, pages, and segments - Lead generation and qualification |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Mobile app and offline functionality - Work order lifecycle and resource management - Inventory and asset management |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Data management and reporting basics - Overview of Copilot in customer engagement - Common features and navigation - Integration with Microsoft Power Platform |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Sales accelerators and forecasting - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Core capabilities and business scenarios |
