An online test engine you can only find at RealVCE comes with the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice package. It runs on any electronic device, lets you set the session time just like the real MB2-718日本語 exam, and marks the questions you struggle with so your next round of practice starts where you left off.
Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Related Certifications: | MCP MCSE: Business Applications |
| Exam Duration: | 150 minutes |
| Available Languages: | Japanese, English |
| Certificate Validity Period: | Retired on March 31, 2017; no longer active |
| Real Exam Qty: | 45-60 |
| Exam Format: | Multiple response, Drag and drop, Scenario-based, Multiple choice |
| Exam Price: | $165 USD |
| Passing Score: | 700 / 1000 |
| Recommended Training: | Microsoft Partner Training Microsoft Official Learning Path |
| Exam Registration: | Microsoft Exam Page Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Proctored onsite at Pearson VUE centers or online proctored (before retirement) |
| Pre Condition: | Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Dynamics 365 Field Service Integration | 20% | - Products, price lists, and territories - Resource management and scheduling - Field service and customer service integration |
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Implement knowledge management
|
| Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Configure Unified Service Desk | 20% | - Session management and integration - Toolbars, navigation rules, and events - Hosted controls and configuration |
Everything to Know About the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Exam
The MB2-718日本語 exam is the official assessment for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) certification offered by Microsoft. It checks whether you can apply the knowledge areas in the exam objectives to practical situations, and passing it earns a credential that employers across the industry recognize. For professionals who feel stuck in their current role, it is often the most concrete next step available.
Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites
The official outline for the MB2-718日本語 exam highlights these domains:
- Configure Unified Service Desk (20%)
- Manage Dynamics 365 Field Service Integration (20%)
- Implement Service Management Analysis and Voice of the Customer (25%)
Weighting your study time toward the heavier domains first is a sensible strategy, and the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice questions at RealVCE follow the same objective structure.
Microsoft recommends the following training resources for MB2-718日本語 exam candidates:
Pairing official courses with timed practice sessions tends to work well, since one builds knowledge and the other builds exam-day rhythm.
The MB2-718日本語 exam gives you 150 minutes minutes to answer 45-60 questions. That pace leaves little room for hesitation, which is why rehearsing under a timer — for example with the online test engine at RealVCE, where you can set the session length just like the real test — is such a useful habit.
The online test engine is exclusive to RealVCE and runs on any electronic device — phone, tablet, or computer — with no installation barriers. It recreates the atmosphere of the real MB2-718日本語 exam: you set the test time the way it will be on exam day, work through the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice questions under that pressure, and at the end the engine marks the questions you got wrong and reminds you to practice them again next time. Over a few sessions, that loop turns weak areas into reliable ones.
To pass the MB2-718日本語 exam you need a score of 700 / 1000, and the registration fee is $165 USD. Since each attempt costs the full fee, arriving over-prepared is cheaper than arriving under-prepared — timed mock sessions and repeated review of missed questions are the usual ways candidates close that gap.
Registration for the MB2-718日本語 exam is handled through the official channels below:
Once your practice scores look consistent, booking a date gives your preparation a firm deadline to work toward.
Right after payment you get instant access to the MB2-718日本語 exam product — 90 practice questions for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam with expert-verified answers — and the download link is also emailed to you automatically, typically within a minute. Your purchase includes 365 days of free updates; our team checks for exam changes daily, and when a new version is released the system sends it straight to your mailbox. A 50% renewal discount applies if you extend updates beyond the first year, and payment by Credit Card is handled through a secure checkout.
Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:

- A. Option C
- B. Option D
- C. Option A
- D. Option B
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).







