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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. What is the entry point or the first level of the V model?

A) Service Requirements
B) Customer / Business Needs
C) Service Release
D) Service Solution

2. Which of these is a reason for categorizing incidents?

A) To ensure that the correct priority is assigned to the incident
B) To establish trends for use in Problem Management and other IT Service Management (ITSM) activities
C) To identify whether the user is entitled to log an incident for this particular service
D) To enable the incident management database to be partitioned for greater efficiency

3. There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?

A) Cost
B) Conformance
C) Compliance
D) Capacity

4. Which of the following availability management activities an? Considered to be proactive as opposed to reactivate
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

5. Which of the following is the BEST description of a service-based service level agreement (31 A)

A) An agreement that covers one service for a single customer
B) An agreement that covers one service for all customers of that service
C) An agreement with an individual customer group, covering all the services that they use
D) An agreement that covers service specific issues in a multi-level SLA structure

Solutions: