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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?

A) Der Kunde
B) Die Finanzabteilung
C) Der Service Level Manager
D) Der Dienstanbieter

2. Ein Know Error wurde ausgelöst, nachdem die Diagnose eines Problems abgeschlossen wurde, aber bevor eine Problemumgehung gefunden wurde. Ist das ein gültiger Ansatz?

A) Nein, ein bekannter Fehler kann nur ausgelöst werden, nachdem die permanente Lösung implementiert wurde
B) Ja
C) Nein, die Problemumgehung muss gefunden werden, bevor ein bekannter Fehler erstellt wird
D) Nein, ein bekannter Fehler muss gleichzeitig mit einem Problem ausgelöst werden

3. Welche der folgenden Aussagen ist die BESTE Beschreibung einer Beziehung in Service Asset und Configuration Management?

A) Beschreibt die Topographie der Hardware
B) Legt fest, wie Versionsnummern in einer Version verwendet werden sollen
C) Definiert, welche Software auf einem bestimmten Hardwareteil installiert werden soll
D) Beschreibt, wie die Configuration Items (CIs) zusammenarbeiten, um die Services bereitzustellen

4. Verträge im Zusammenhang mit einem ausgelagerten Rechenzentrum werden von verwaltet?

A) Facility Management
B) Technisches Management
C) IT-Betriebskontrolle
D) Service Desk

5. Was liefert ein Service immer an Kunden?

A) Infrastruktur
B) Ressourcen
C) Wert
D) Anwendungen

Solutions: