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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) Agent idle timeout
C) Callback retry interval and queue backlog
D) SIP registration expiration timer

2. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) NAT prioritization
B) Random Early Detection only
C) Best-effort forwarding
D) DSCP EF for voice media

3. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Session Record
B) Agent Session Record
C) Customer Activity Record
D) Agent Activity Record

4. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Add Participant node
B) Queue Task node
C) Screen Pop node
D) Create Conversation node

5. Which authentication and authorization specification is required for using Webex Contact Center APIs?

A) HTTP authentication
B) API key authentication
C) Auth 2.0
D) Mutual TLS

Solutions: