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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Skills, languages, and routing strategies - Architect flow design and deployment |
| Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) |
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Pre-go-live testing and validation - Common issues and resolution procedures |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Platform components and services - Telephony and networking fundamentals - Implementation lifecycle and best practices |
| Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. There is a maximum of 50 users to a room.
- C. Notifications can be turned off per room.
- D. You must have the room_user permission to use rooms.
Correct Answer: C 🗳️
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. User
- B. employee
- C. Supervisor
- D. admin
Correct Answer: D 🗳️
Which button would you click to mute yourself when on a call?
- A. Microphone
- B. Dialpad
- C. Vertical bars
- D. Drop-down arrow
- E. Phone with down arrow
Correct Answer: A 🗳️
What type of trunk would you configure to connect to AudioCodes phones?
- A. Network interface trunk
- B. External trunk
- C. Phone trunk
- D. WebRTC phone trunk
Correct Answer: C 🗳️
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. Other participants must also click on the Open video call icon.
- B. All participants, except the initiator, must click on the Join button in the chat view.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. All participants must click on the Join button in the video chat view.
Correct Answer: D 🗳️
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