BCS Professional Certificate in Stakeholder Engagement : STEN

STEN real exams

Exam Code: STEN

Exam Name: BCS Professional Certificate in Stakeholder Engagement

Updated: Oct 04, 2026

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BCS STEN Exam Syllabus Topics:

SectionObjectives
Stakeholder Identification and Engagement- Types of Stakeholders
  • 1. Identifying internal and external stakeholders
  • 2. Recognising stakeholder engagement needs
- Stakeholder Analysis
  • 1. Stakeholder prioritisation and management
  • 2. Stakeholder planning and monitoring
Communication and Interaction- Communication Fundamentals
  • 1. Barriers to effective communication
  • 2. Defining the communication process
- Listening and Response
  • 1. Active listening techniques
  • 2. Range of listening behaviours
Working with Groups and Facilitation- Group Dynamics
  • 1. Group formation (Tuckman & Jensen model)
  • 2. Working with stakeholder groups
- Facilitated Workshops
  • 1. Elicitation and visualisation techniques
  • 2. Roles and stages of facilitated workshops
Advanced Engagement Techniques- Rapport and Problem Solving
  • 1. Building rapport with stakeholders
  • 2. Creative problem-solving techniques
- Expectations, Negotiation & Conflict
  • 1. Managing stakeholder expectations
  • 2. Principled negotiation and conflict resolution (e.g., Thomas-Kilmann MODE)
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