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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
D) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

2. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
B) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
C) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D) ED allows you to deploy both old and new ED workflows In the ED without any problems.

3. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
D) It is an agent selection component based on attribute matching across all channels.

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
B) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

5. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA with chat attributes for a suitable agent.
B) ED sends a resource request to WA and invites the agent to a chat room.
C) ED workflow requests chat attributes for the Context Id from C Store.
D) ED sends a "create new contact" request to OCP snap-in.
E) ED sends a resource request to CS with chat attributes for a suitable agent.

Solutions: