Get 100% Passing Success With True GCP-GC-IMP Exam! [Dec-2021]
Genesys GCP-GC-IMP PDF Questions - Exceptional Practice To Genesys Cloud Certified Professional - Implementation
NEW QUESTION 27
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Gateway
- C. Outbound Proxy
- D. SIP
Answer: A,D
NEW QUESTION 28
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. Supervisor
- B. employee
- C. User
- D. admin
Answer: A
NEW QUESTION 29
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
Answer: D
NEW QUESTION 30
Select all the sections for the standard profile page. (Choose five.)
- A. Languages
- B. Contact
- C. Contact Information
- D. Relationships
- E. Skills & Certifications
- F. General
- G. HR
Answer: C,D,E,F,G
NEW QUESTION 31
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure the Edge Connectors
- D. Authenticate the Edge
- E. Configure a trunk
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 32
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within an organization with access to the Resource Center.
- B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: A,C,E
NEW QUESTION 33
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 3
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 2
Answer: D
NEW QUESTION 34
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. SIP phone trunk
- B. External trunk
- C. Network interface trunk
- D. WebRTC phone trunk
Answer: A
NEW QUESTION 35
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 36
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The phone model
- C. The phone name
- D. The Base Settings
Answer: D
NEW QUESTION 37
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Knowledge base features, such as FAQs and Communities.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
Answer: D
NEW QUESTION 38
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure a trunk
- D. Authenticate the Edge
- E. Configure the Edge Connectors
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 39
Which feature is used to share a document of size 1 GB size through chat?
- A. Drag and Drop
- B. Workspace sharable link
- C. Attach Button
- D. Add web links
Answer: B
NEW QUESTION 40
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 41
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Phones
- B. Admin > Telephony > Phone Management > Base Settings
- C. Admin > Telephony > Phone Management > Calls
Answer: B
NEW QUESTION 42
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