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Genesys Cloud Certified Professional - Implementation Sample Questions:
1. How many types of Genesys Cloud Contact Center Licenses are available?
A) 2
B) 4
C) 5
D) 3
2. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A) Yes
B) No
3. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
A) Create a role for former users and add the user to that role.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Rename the user account.
D) Reset the user's password.
4. Which of the following statements are true? (Choose two.)
A) You can view both protocol and media capture logs.
B) You cannot view either type of log file.
C) Media capture logs can be read only with the support of customer care.
D) You can view protocol capture logs but not media capture logs.
5. What type of trunk would you configure to connect to AudioCodes phones?
A) Network interface trunk
B) External trunk
C) Phone trunk
D) WebRTC phone trunk
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: C |



