Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation

GCP-GC-IMP real exams

Exam Code: GCP-GC-IMP

Exam Name: Genesys Cloud Certified Professional - Implementation

Updated: Sep 01, 2026

Q & A: 52 Questions and Answers

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Genesys GCP-GC-IMP Exam Syllabus Topics:

SectionObjectives
Architect and Flow Design- Architect inbound and outbound call flows
- Workflows, IVR design, and call logic
Digital Channels Configuration- Email, chat, messaging, and social channel setup
- Omnichannel interaction handling
Genesys Cloud Platform Fundamentals- Core platform architecture and components
- Multitenant cloud environment overview
Integrations and Data Actions- External system integration concepts
- Data Actions and API-based workflows
Routing and Interaction Management- ACD routing principles and configuration
- Queues, skills, and routing strategies
Reporting and Analytics- Performance dashboards and reporting tools
- Operational metrics and monitoring
User, Role, and Security Configuration- Role-based access control and security policies
- Users, divisions, and permissions

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

How many types of Genesys Cloud Contact Center Licenses are available?

A. 2
B. 4
C. 5
D. 3


Question 2

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A. Yes
B. No


Question 3

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Create a role for former users and add the user to that role.
B. Set the user to Inactive for 30 days, then delete the user account.
C. Rename the user account.
D. Reset the user's password.


Question 4

Which of the following statements are true? (Choose two.)

A. You can view both protocol and media capture logs.
B. You cannot view either type of log file.
C. Media capture logs can be read only with the support of customer care.
D. You can view protocol capture logs but not media capture logs.


Question 5

What type of trunk would you configure to connect to AudioCodes phones?

A. Network interface trunk
B. External trunk
C. Phone trunk
D. WebRTC phone trunk


Solutions:

Question 1
Answer: D		Question 2
Answer: A		Question 3
Answer: B		Question 4
Answer: C,D		Question 5
Answer: C

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