New 2021 C-C4H510-04 exam questions Welcome to download the newest RealVCE C-C4H510-04 PDF dumps (82 Q&As)
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NEW QUESTION 27
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add an account team member.
- C. Use e-mail as a response to a ticket.
- D. Add a reference to a service contract.
Answer: A,C
NEW QUESTION 28
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Accounts
- C. Products
- D. Employees
Answer: A
NEW QUESTION 29
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION 30
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Registered Products and Installed Bases
- B. Service Notification
- C. Service Contract Management
- D. Sales Contact
Answer: A,C
NEW QUESTION 31
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 32
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Report a ticket.
- C. Send an e-mail to SAP Cloud Support.
- D. Create an incident.
Answer: D
NEW QUESTION 33
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 34
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Name
- B. Web service URL
- C. Data source ID
- D. Usage
- E. Description
Answer: A,C,D
NEW QUESTION 35
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 36
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: B,C
NEW QUESTION 37
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Warranty
- C. Installation Point
- D. Installed Base
Answer: C
NEW QUESTION 38
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Registered products
- C. Service contracts
- D. Contacts
Answer: B,D
NEW QUESTION 39
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 40
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Manual Routing
- B. Time recording
- C. FSM
- D. MRS
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 41
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Warranty category
- C. Incident category
- D. Cause category
- E. Process category
Answer: C,D,E
NEW QUESTION 42
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. Data can be loaded or changed only once.
- B. The migration execution requires an approval from SAP Cloud Support.
- C. You will need to cleanse the legacy data.
- D. You will need to create an initial file based on predefined fields.
Answer: C,D
NEW QUESTION 43
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, business processes, integrations
- B. Countries, business processes, business users
- C. Countries, data workbench, form templates
- D. Countries, workflow rules, integrations
Answer: A
NEW QUESTION 44
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Define a multi-step approval process.
- B. Select the relevant scoping item.
- C. Use the Subticket tab to add a ticket.
- D. Maintain the ticket hierarchy.
- E. Execute an action for grouping tickets.
Answer: C,D,E
NEW QUESTION 45
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 46
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 47
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Select the relevant scoping question.
- C. Create a workflow rule.
- D. Maintain the fine-tuning activity for date profiles.
Answer: C
NEW QUESTION 48
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Absolute
- D. Recall
Answer: B,C
NEW QUESTION 49
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C-C4H510-04 exam questions from RealVCE dumps: https://www.realvce.com/C-C4H510-04_free-dumps.html (82 Q&As)
Free 2021 SAP Certified Application Associate C-C4H510-04 dumps are available on Google Drive shared by RealVCE: https://drive.google.com/open?id=1jNDO8U_Zb2EUF4kZMwtdQ2l8NG_t6ITz