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NEW QUESTION 35
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Manually flag Service Appointments as "In Jeopardy" due to weather.
- B. Configure Emergency Policy and use the Emergency Wizard.
- C. Postpone all lower-priority jobs and extend Due Dates.
- D. Configure a new Service Level for immediate assignment.
Answer: B
NEW QUESTION 36
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Leverage the match skills work rule when scheduling appointments
- B. Create skills that relate to qualifications from the skills tab end assign them to a service resource
- C. Create skills that relate to qualifications from setup and assign them to a service resource
- D. Leverage the match skills scheduling policy when scheduling appointments
Answer: A,C
NEW QUESTION 37
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Field Sets
- B. Field Technician Visualforce Pages
- C. Field Technician Page Layouts
- D. Field Technician Mini-Page Layouts
Answer: C
NEW QUESTION 38
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create one Service Appointment and schedule it to two different Resources.
- B. Create two Service Appointments and schedule them to the same Resource.
- C. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- D. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
Answer: C
NEW QUESTION 39
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work order for all assets being serviced and work order line item for each product consumed
- B. Create a work to type automatically create relevant line time for each asset
- C. Create a work order for each asset being serviced
- D. Create a work order and work order line item for each asset being serviced
Answer: D
NEW QUESTION 40
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap. - B. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
- C. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
- D. Select the new policy as the scheduling policy for the scheduled optimization job.
Answer: A,D
NEW QUESTION 41
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. Service resource
- C. Work order
- D. assigned resources
Answer: A,C
NEW QUESTION 42
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. work order
- B. service appointment
- C. service report
- D. work types
Answer: D
NEW QUESTION 43
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlements
- B. Work order record types
- C. Work types
- D. Entitlement templates
Answer: C
NEW QUESTION 44
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Assigned resource
- B. Resource skill level
- C. Homebase travel
- D. Break duration
Answer: A,D
NEW QUESTION 45
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None." - C. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - D. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
Answer: A,B
NEW QUESTION 46
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
- A. jobs need to be performed at the same site on the same day of the week.
- B. Jobs can take longer than the available resources hours in a day.
- C. jobs require consecutive days of work and can span over weekends.
- D. jobs require multiple stages of work performed by different resources.
Answer: B,C
NEW QUESTION 47
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers
- A. Resource's Home Base
- B. Google Traffic Data
- C. Service Appointments
- D. Resource's Travel Speed
- E. Service Appointment Dependencies
Answer: A,B,C
NEW QUESTION 48
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure customer preferences on the service resource record.
- B. Configure and add excluded and required resource work rules to scheduling policies.
- C. Configure resource preferences on the account or work order.
- D. Configure and add excluded and required required resource business objectives to scheduling policies.
Answer: B,C
NEW QUESTION 49
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order and add work order line items based on the price book selected on the work type.
- B. Create one work order and override the price on work order line items for products on the preferred price book.
- C. Create one work order for each price book and use work types to assign the price book to work order line item.
- D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
Answer: A
NEW QUESTION 50
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Use map report layers.
- B. Add the relevant field to the field set.
- C. Color code using Gantt palettes.
- D. Create a Gantt action to highlight.
Answer: C
NEW QUESTION 51
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?
- A. Create a return order and relate it to the product
- B. Create a product request and product request line item
- C. Create return order and return order line item
- D. Create a work order and work order line
Answer: C
NEW QUESTION 52
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
Answer: B
NEW QUESTION 53
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console MAO and filter the list to show only desired service appointment
- B. The prevention maintenance Gantt and filter the list to show only desired work orders
- C. The dispatcher work order polygons and filters the list to show only desired service appointment
- D. The dispatcher console appointment list and filter the list to show only desired service Appointment
Answer: A,D
NEW QUESTION 54
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
- A. Add the Account as one of the Resource Skills.
- B. Add the Resource as a Preferred Resource.
- C. Add all other Resources as Excluded Resources.
- D. Add the Resource as a Required Resource.
Answer: B
NEW QUESTION 55
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