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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) SIP Early Media is fully supported by Webex Contact Center.
B) DTMF signaling can use out of band.
C) The only supported codecs are G.711uLaw and G.711aLaw.
D) Opus codec is natively supported by Webex Contact Center without transcoding.

2. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Call recording policy
B) ANI validation rule
C) Desktop layout JSON
D) Multimedia profile

3. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) global configuration
B) queue-level configuration
C) scheduled recording configuration
D) flow-based configuration

4. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Exclusive
B) Voice Only
C) Blended Real Time
D) Blended

5. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Create channel assets.
B) Create entry points.
C) Authorize nodes.
D) Onboard the company.
E) Create templates for digital channels.

Solutions: