Get Latest [Sep-2021] Conduct effective penetration tests using RealVCE C_C4H510_04
Penetration testers simulate C_C4H510_04 exam PDF
NEW QUESTION 43
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A service contract is active.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 44
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Interactive dashboards
- B. Standard reports
- C. Web service message monitoring
- D. Custom reports
- E. Inner join data sources
Answer: A,B,D
NEW QUESTION 45
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Ticket type
- B. Channel type
- C. Mashup service
- D. Notification type
- E. Channel direction
Answer: A,B,E
NEW QUESTION 46
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 47
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Social channel setup
- C. Knowledge base integration
- D. Service Level Agreement
Answer: A
NEW QUESTION 48
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Unrestricted
- B. Restricted
- C. Full Access
- D. No Access
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 49
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 50
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Cross-selling list
- B. Pricing procedure
- C. Price scale
- D. Price list
Answer: B
NEW QUESTION 51
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: A,B
NEW QUESTION 52
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Service category
- C. Maintenance plan
- D. Priority
Answer: B
NEW QUESTION 53
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Maintenance plan
- C. Realignment runs
- D. Ticket routing rules
Answer: B
NEW QUESTION 54
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket Priority
- B. Ticket Type
- C. Service Category
- D. Installed Base
- E. Ticket ID
Answer: A,B,C
NEW QUESTION 55
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Contract
- B. Maintenance plan
- C. Visit
- D. Ticket
Answer: A,B
NEW QUESTION 56
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 57
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Realignment run
- C. Service plans
- D. Maintenance plans
Answer: D
NEW QUESTION 58
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Business roles
- B. Field extensions
- C. Code list restrictions
- D. Territories
Answer: A,D
NEW QUESTION 59
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 60
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Service category distribution
- B. Organizational work distribution
- C. Territory work distribution
- D. Account work distribution
- E. Employee work distribution
Answer: B,C,E
NEW QUESTION 61
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business user
- B. Service agent
- C. Business role
- D. Employee
Answer: A
NEW QUESTION 62
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Accounts
- C. Territories
- D. Products
Answer: A
NEW QUESTION 63
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 64
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Absolute
- D. Recall
Answer: B,C
NEW QUESTION 65
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: B,C
NEW QUESTION 66
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Set validity from and to dates.
- B. Create a new registered product.
- C. Configure process steps and define work distribution.
- D. Copy an existing approval process and modify the details.
- E. Configure a resource scheduler.
Answer: A,C,D
NEW QUESTION 67
Which option do you have to mark a field as mandatory?
- A. Use Key user tool adaptation
- B. Disable personalization settings
- C. Page layout configuration
- D. Maintenance of access restrictions in the business role
Answer: A
NEW QUESTION 68
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