Course 2023 GCX-ARC Test Prep Training Practice Exam Download
GCX-ARC Exam Info and Free Practice Test Professional Quiz Study Materials
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an industry-standard certification designed for professionals who want to showcase their expertise in Genesys Cloud CX architecture. Genesys Cloud CX: Architect Certification certification validates the skills and knowledge required to design, implement, and manage Genesys Cloud CX solutions. As a certified Genesys GCX-ARC expert, you can add value to your organization by delivering successful Genesys Cloud CX projects.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is a certification exam for individuals who want to become certified Genesys Cloud CX Architects. GCX-ARC exam tests the candidate's knowledge and skills in designing and implementing Genesys Cloud CX solutions. The Genesys Cloud CX platform is a cloud-based customer experience platform that helps businesses deliver exceptional customer service across multiple channels, including phone, email, chat, and social media.
NEW QUESTION # 12
The interaction may not route properly if the default language skill is not selected.
- A. True
- B. False
Answer: A
NEW QUESTION # 13
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements
- B. Matches the interaction to the first available agent who has all of the requested skills
- C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
Answer: C
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 14
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Collect Input
- B. Call Data Action
- C. Set UUI Data
- D. Set Screen Pop
Answer: D
NEW QUESTION # 15
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomainPart()
- B. EmailAddressDomain()
- C. MakeEmailAddress()
- D. EmailAddressLocalPart()
Answer: A
NEW QUESTION # 16
To route an incoming call based on the current time, _____ is the best method.
- A. Scheduling
- B. Callable time sets
- C. Inbound call flow
- D. Call route
Answer: D
NEW QUESTION # 17
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. IVR
- B. DTMF
- C. Telephony
- D. CRM
Answer: A
NEW QUESTION # 18
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,4,1,3
- B. 2,3,4,1
- C. 2,1,4,3
- D. 2,3,1,4
Answer: D
NEW QUESTION # 19
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Prompts
- C. Decision
- D. Divisions
Answer: D
NEW QUESTION # 20
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Prompts
- B. Flow
- C. DTMF
- D. IVR
Answer: A
NEW QUESTION # 21
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Hours
- C. Minutes
- D. Milliseconds
- E. Seconds
Answer: C,E
NEW QUESTION # 22
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Username
- B. ARN Number
- C. Token
- D. Access ID
- E. Password
Answer: A,C,E
NEW QUESTION # 23
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Internet Explorer
- B. Chrome
- C. Avant
- D. Safari
- E. Opera
- F. Firefox
Answer: B,F
NEW QUESTION # 24
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 100%
- B. 50%
- C. No Limit
- D. 25%
Answer: A
NEW QUESTION # 25
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Quarterly
- B. Weekly
- C. Yearly
- D. Daily
- E. Monthly
- F. Hourly
Answer: B,C,D,E
NEW QUESTION # 26
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(5,3,2020)
- B. MakeDateTime(3,5,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(2020,3,5)
Answer: B
NEW QUESTION # 27
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome/en-us
- B. prompt user Welcome_en-us
- C. prompt_user_Welcome_en-us
- D. prompt_user_Welcome/en-us
Answer: C
NEW QUESTION # 28
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Checkbox
- B. Web Page
- C. Visual Basic Control
- D. Call Flow
- E. Text
- F. Image
Answer: A,B,E,F
NEW QUESTION # 29
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- B. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- D. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
Answer: D
NEW QUESTION # 30
How many ways are there to initiate a secure call flow?
- A. Three
- B. Five
- C. Two
- D. Four
Answer: B
NEW QUESTION # 31
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Scheduling
- B. Architect
- C. Automatic Call Distribution
- D. Call Routing
Answer: C
NEW QUESTION # 32
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Enable speech recognition for the entire flow
- C. Complete match timeout
- D. Company Directory speech recognition
Answer: D
NEW QUESTION # 33
......
Genesys Cloud CX platform is a cloud-based customer experience platform that provides businesses with a range of tools to improve customer engagement and satisfaction. With the increasing importance of customer experience in today's business landscape, the demand for professionals who can design and implement solutions that leverage the Genesys Cloud CX platform is on the rise. The GCX-ARC exam is designed to meet this demand by validating the skills and knowledge of professionals who work with the platform.
Get 100% Authentic Genesys GCX-ARC Dumps with Correct Answers: https://www.realvce.com/GCX-ARC_free-dumps.html
Accurate Hot Selling GCX-ARC Exam Dumps 2023 Newly Released: https://drive.google.com/open?id=1L6GVJgKr-x-_V1U8j5A66nfsULCcGYP7