C_C4H47I_34 Dumps PDF New [2024] Ultimate Study Guide
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SAP C_C4H47I_34 Exam Syllabus Topics:
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NEW QUESTION # 42
A new group of Business Users have to be created and granted read only access to sales entities, such as Leads, Opportunities and Sales Quotes for a specific Sales Area. As an Administrator, which sequence of steps must be performed?
- A. Create the Employees
*Create the Business Users
*Assign a Sales Rep Business Role with restricted Read Access for that Sales Area - B. Create the Business Users
*Create the Employees
*Restrict the Employees Access Rights for that Sales Area - C. Create the Employees
*Create the Business Users
*Remove the Employees Write Access Rights for that Sales Area - D. Create the Business Users
*Create the Employees
*Assign a Sales Rep Business Role and remove Write Access for that Sales Area
Answer: B
Explanation:
To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:
* Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.
* Create the Employees: You need to create an Employee for each person who works for your company.
An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.
* Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.
The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]
NEW QUESTION # 43
Which of the following are key enhancements of Lead Management in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Ability to manage accounts with Guided Selling.
- B. Insights that predict the likelihood of a Lead getting converted.
- C. Ability to identify the right leads, working through the sales cycle across various phases.
- D. Interactive list view with elements like quick filters and KPI graphs.
- E. Optimized details page showcasing all of the relevant information in an easy to consume format.
Answer: B,C,E
NEW QUESTION # 44
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Technique
- B. Condition Type
- C. Access Sequence
- D. Pricing Procedure
Answer: C
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 45
As an Administrator, you want to configure the card colors in the calendar for Appointments.Based on which of the following parameters can this be achieved? Note: There are 2correctanswers to this question.
- A. Subject
- B. Status
- C. Category
- D. Priority
Answer: C,D
Explanation:
As an Administrator, you can configure the card colors in the calendar for Appointments based on the Priority and Category parameters. The Priority parameter indicates the level of urgency or importance of the Appointment, such as low, medium, or high. The Category parameter indicates the type or purpose of the Appointment, such as meeting, call, or demo. You can assign different colors to different values of these parameters, so that the Appointment cards in the calendar have a visual distinction. For example, you can assign red to high priority Appointments, and blue to meeting category Appointments.
References = Calendar Card Colors Based on Appointment Priority, SAP Sales Cloud: Calendar View in Visit Planner
NEW QUESTION # 46
Best Run Bikes wants to maintain a reason for all the Sales Quotes that are either won or lost.As a Administrator, which configuration can you use to achieve this?
- A. Configure a Source for the Opportunity.
- B. Configure a Reason for Status.
- C. Configure a new Sales Cycle.
- D. Configure a custom Status for the Opportunity.
Answer: B
Explanation:
A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be "Competitor Price", "Customer Budget", or "Delivery Time". By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)
NEW QUESTION # 47
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Product Groups
- B. Product Type
- C. Units of Measure
- D. Product Classification
- E. Number Range
Answer: B,C,D
Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 48
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?
- A. Call Script
- B. Sentiment Score
- C. Promotion
- D. Checklist
Answer: A,D
Explanation:
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more
NEW QUESTION # 49
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Best Case
- B. Forecasted
- C. Committed
- D. Pipeline
- E. Expected
Answer: C,D,E
Explanation:
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
NEW QUESTION # 50
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Technique
- B. Condition Type
- C. Access Sequence
- D. Pricing Procedure
Answer: C
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 51
What information is displayed under the Insight section of Lead Overview? Note: There are 3 correctanswers to this question.
- A. Static Key Factors
- B. Lead Conversion Trend
- C. Calculated Key Factors
- D. Score Trend
- E. Dynamic Key Factors
Answer: B,C,D
Explanation:
The Insight section of Lead Overview provides you with valuable information about the Lead, such as:
* Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source,
* Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
* Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
* Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
* Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
* Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section "Create a New Key Metric"2: Introducing SAP Sales Cloud Version 2, section "Lead engagement and insights".
NEW QUESTION # 52
Best Run Bikes wants to offer an additional discount to customers who sign up their e-bikes online. What type of product would you use for this scenario?
- A. Service product
- B. Entitlement product
- C. Subscription product
- D. Registered product
Answer: C
Explanation:
A subscription product is a type of product that allows customers to sign up for a recurring service or delivery of goods. Subscription products can be used to offer discounts, incentives, or benefits to customers who commit to a long-term relationship with the vendor. In this scenario, Best Run Bikes can use a subscription product to offer an additional discount to customers who sign up their e-bikes online, as opposed to buying them in a store or through a dealer. This way, Best Run Bikes can increase customer loyalty, reduce inventory costs, and generate recurring revenue. References = SAP Subscription Billing, Description SAP Service Cloud Version 2 Feature Scope (page 5)
NEW QUESTION # 53
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.
- A. Create a condition to show a warning message based on a certain action
- B. Create an action to show a warning message based on a certain condition
- C. Create a determination rule
- D. Create a validation rule
Answer: B,D
Explanation:
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules
NEW QUESTION # 54
You are an Administrator who needs to create a robust mobile scenario for your business users. What administration tasks are performed during mobile application setup? Note: There are 2 correctanswers to this question.
- A. Home Page layout
- B. Ul screen adaptation
- C. Widget creation
- D. Mobile User creation
Answer: B,D
Explanation:
To create a robust mobile scenario for your business users, you need to perform the following administration tasks during mobile application setup:
* Ul screen adaptation: You can adapt the user interface of the mobile app to suit your business needs and preferences. You can change the layout, visibility, and behavior of fields, sections, and actions on the app screens. You can also create custom fields and logic using the key user tools1.
* Mobile User creation: You need to create and assign mobile users to enable them to access the mobile app. You can create mobile users manually or automatically, and assign them to the relevant business roles and catalogs. You can also manage the mobile user lifecycle, such as activating, deactivating, locking, and unlocking users2.
References =
* 1: Adapt the User Interface of the Mobile App
* 2: Create and Assign Mobile Users
NEW QUESTION # 55
What are the key use cases for MS Teams integration in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Create Tasks with MS Teams collaboration
- B. Share Library
- C. Make outbound calls
- D. Create Appointments with MS Teams collaboration
- E. Share Workspaces and Deal Rooms
Answer: C,D,E
Explanation:
MS Teams integration in SAP Sales Cloud Version 2 enables the following use cases:
* Share Workspaces and Deal Rooms: You can create and share Teams and Channels to collaborate with your colleagues and customers on sales opportunities and deals. You can also access the SAP Sales Cloud context information from the Teams app.
* Create Appointments with MS Teams collaboration: You can create SAP Sales Cloud appointments and visits with MS Teams as a collaboration channel. You can also access the SAP Sales Cloud application and reference objects from the side panel during the Teams meeting.
* Make outbound calls: You can set MS Teams as the default channel for outbound calls from SAP Sales Cloud. You can also see the call details and outcomes in the SAP Sales Cloud activity timeline. References = Microsoft Teams Integration in SAP Cloud for Customer, Scope and Configure section; SAP Sales and Service Cloud V2 - Integration with Microsoft Teams, Integration Features section; Improve SAP seller productivity with Microsoft Teams and Power Platform, Enable Teams for SAP Sales Cloud section.
NEW QUESTION # 56
As an administrator, you are asked to change user interface texts for some standard applications. Which tool would you use to configure the texts?
- A. SAP Build App
- B. Language Adaptation
- C. UI Adaptation
- D. Branding
Answer: B
Explanation:
* B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.
References = 1: Translate and Adapt User Interface Texts | SAP Help Portal
NEW QUESTION # 57
As a Sales Representative, you want to access all your to-do items such as Tasks, Leads, Opportunities and Call Lists in a single place. What capability in SAP Sales Cloud Version 2 enables this?
- A. Task Manager
- B. Activity Manager
- C. Guided Selling Workspace
- D. Digital Selling Workspace
Answer: D
Explanation:
The Digital Selling Workspace is a new capability in SAP Sales Cloud Version 2 that provides a unified view of all the to-do items for a sales representative. It allows the sales representative to easily access and manage their Tasks, Leads, Opportunities and Call Lists from one place. It also provides insights and recommendations based on artificial intelligence and machine learning to help the sales representative prioritize and execute their activities effectively. The Digital Selling Workspace is designed to improve the productivity and efficiency of the sales representative and help them close deals faster. References = SAP Sales Cloud Version 2 - Deep Dive Part 2, Solution Guide for SAP Sales Cloud Version 2 (Section: Digital Selling Workspace)
NEW QUESTION # 58
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