500-444 Exam Dumps Pass with Updated Aug-2024 Tests Dumps
500-444 exam questions for practice in 2024 Updated 58 Questions
Cisco 500-444 exam covers a wide range of topics, including system architecture, installation and configuration, agent and supervisor desktop configuration, scripting and troubleshooting. 500-444 exam is designed to test the candidate's ability to configure and troubleshoot complex contact center solutions, including the ability to integrate third-party applications and services with Cisco's contact center enterprise solution.
NEW QUESTION # 29
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. MoH
- B. Ringing
- C. Audio
- D. an error message
Answer: D
NEW QUESTION # 30
What is the URL for the VOS O/S admin page?
- A. https://<FQDN>:8443/vosplatform
- B. https://<FQDN>:8443/osadmin
- C. https://<FODN>:80/cmplatform
- D. https://<FQDN>:8443/cmplatform
Answer: B
Explanation:
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows administrators to manage the VOS operating system, including viewing logs, managing users and groups, and managing system settings. It is also possible to access the VOS platform administration page from this page, as well as access the VOS REST API. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html
NEW QUESTION # 31
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. defined as Rule Based
- B. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- C. defined as Configuration Based
- D. VMware vSphere is optional
- E. VMware vCenter is required
Answer: B,C
Explanation:
UC on UCS Spec Based is a simplified way of deploying a Unified Communications (UC) solution using the Cisco Business Edition 7000 (BE7000) platform. It is defined as Configuration Based, meaning that the configuration is predefined and the customer is not required to manually configure the system. Additionally, it may be available as a packaged offer, as is the case with the BE7000 platform. Reference: https://www.cisco.com/c/en/us/products/unified-communications/uc-on-ucs-spec-based/index.html
NEW QUESTION # 32
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. MoH
- B. Ringing
- C. Audio
- D. an error message
Answer: D
Explanation:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.
NEW QUESTION # 33
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUBE
- B. CUCM
- C. CUSP
- D. Voice gateway (VGW)
Answer: D
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION # 34
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. User Interface
- C. Deviation
- D. Standard
- E. Common Ground
Answer: A,D
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
NEW QUESTION # 35
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. generates self-signed certificates in the PEM format, which is an X509 extension
- B. is supported on servers running Linux Server
- C. generates certificate signing requests (CSR)
- D. validates any certificate
- E. creates a log file pertaining to the operations that it performs for troubleshooting
Answer: C,E
Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
NEW QUESTION # 36
What is used to build VXML applications?
- A. Configuration Manager
- B. Call Studio development platform
- C. PCCE Web Administration Manager (S.P.O.G)
- D. Script Editor tool
Answer: D
NEW QUESTION # 37
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K/12K
- B. 2K/4K
- C. 2K / 8K
- D. 2K/10K
Answer: C
Explanation:
Explanation
The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.
References:
1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3
NEW QUESTION # 38
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. Standard
- C. User Interface
- D. Deviation
- E. Common Ground
Answer: D,E
NEW QUESTION # 39
What are two considerations for Active Directory (AD)? (Choose two.)
- A. supports multi-domain, single AD Forest topology
- B. global catalogs are required at each AD site
- C. Remote Access Control is available for software
- D. Read-Only Domain Controllers (RODC) are supported
- E. user interface available
Answer: A,D
Explanation:
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
NEW QUESTION # 40
Which tool manages IIS certificates on the CCE servers?
- A. Keytool
- B. SSLUtil
- C. OPENSSL
- D. System CLI
Answer: B
Explanation:
Explanation
SSLUtil is a Cisco-provided utility that helps to configure web servers for use with TLS. It is located in the
<ICMInstallDrive>\icm\bin folder. It can be invoked in standalone mode or automatically as part of setup. It is used to manage IIS certificates on the CCE servers for web applications such as Unified CCE Administration, WebSetup, and ISE. References:
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Certificate Management for Secured Connections
NEW QUESTION # 41
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. CTI route point
- B. Route pattern
- C. Agent IP phone
- D. Translation pattern
Answer: A
Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.
NEW QUESTION # 42
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Record calls by forking the media using build-in-bridge
- B. Normalize SIP messages using SIP profiles
- C. Silent Monitor inbound voice calls
- D. Secure communication using flow around mode
- E. NAT for address hiding D Demarcation point between networks
Answer: A,C,D
NEW QUESTION # 43
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. Unspecified - For the Incoming name ID format
- B. E-Mail Address - For the Outgoing claim type
- C. uid - For Identifying the authenticated user in the claim sent to the applications
- D. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- E. sAMAccountName - Logon names maintained for backward compatibility
Answer: C,E
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION # 44
What are two ways to deploy security certificates in CCE? (Choose two.)
- A. Certificate Authority (CA)
- B. Security Authority (SA)
- C. 3rd party signed
- D. Digitally signed
- E. Self-signed
Answer: A,E
Explanation:
Explanation
Security certificates are used to ensure that browser communication is secure by authenticating clients and servers on the web. There are two ways to deploy security certificates in CCE: Certificate Authority (CA) signed certificates and self-signed certificates1.
CA signed certificates are certificates that are issued by a trusted third-party entity, such as VeriSign or Thawte, that validates the identity of the certificate owner. CA signed certificates are more secure and reliable than self-signed certificates, but they also require more time and money to obtain and maintain2.
Self-signed certificates are certificates that are generated and signed by the certificate owner, without involving any third-party entity. Self-signed certificates are easier and cheaper to create and deploy, but they are less secure and trustworthy than CA signed certificates, as they can be easily forged or tampered with2.
CCE supports both CA signed certificates and self-signed certificates for securing the communication between different components, such as AW, CVP, Finesse, ECE, etc. However, some components may require additional steps or configurations to use CA signed certificates, such as importing the CA certificate into the AW machines, changing the Java truststore password, or binding the CA signed certificate in the Diagnostic Portico123.
The other options are not valid ways to deploy security certificates in CCE:
Security Authority (SA) is not a term related to security certificates, but rather a role that is assigned to a user or a group in CCE to grant them access to certain security features, such as encryption, auditing, or IPsec1.
3rd party signed certificates are not a distinct category of security certificates, but rather a synonym for CA signed certificates, as they both involve a third-party entity that signs the certificates2.
Digitally signed certificates are not a specific type of security certificates, but rather a general characteristic of all security certificates, as they all use digital signatures to verify the authenticity and integrity of the certificate data2.
References:
1: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections 2: Packaged CCE Migration Guide, Release 12.0 - Manage Security Certificates 4:
Computer forensics certifications - Infosec Resources 3: Implement CA Signed Certificates in a CCE Solution
- Cisco
NEW QUESTION # 45
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
Answer: C
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
NEW QUESTION # 46
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call terminates, and data is written to the Cisco TCD table
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call is first post-routed from Cisco Unified Customer Voice Portal
Answer: C
Explanation:
Explanation
= A call is assigned to a call type in the PCCE system when a call-routing script hits the first Queue to Skill Group node. This is because the call type is determined by the script that is associated with the dialed number of the call. The script is selected based on the routing client and the dialed number. The first Queue to Skill Group node in the script marks the point where the call type is assigned to the call. The call type is used for reporting and categorizing the call. The other options are not correct because they do not affect the call type assignment. The call type is not changed when the call terminates, when the call is post-routed from CVP, or when the call is routed to an agent. References := Call Types, Contact Data, and Scripting1 Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Call Types, Contact Data, and Scripting2 Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5 (1) - Call Type3
NEW QUESTION # 47
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. defined as Rule Based
- B. VMware vSphere is required
- C. defined as Configuration Based
- D. VMware vSphere is optional
- E. VMware vCenter is required
Answer: B,C
Explanation:
Explanation
= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References := Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1 Collaboration Virtualization Sizing2 Unified Computing System Hardware3 What to select - Cisco BE6000 or UC-on-UCS45
NEW QUESTION # 48
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- B. Dialed Number with scheduled script
- C. Dialed Number mapped to a CallType
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Answer: A
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
NEW QUESTION # 49
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. Unspecified - For the Incoming name ID format
- B. E-Mail Address - For the Outgoing claim type
- C. uid - For Identifying the authenticated user in the claim sent to the applications
- D. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- E. sAMAccountName - Logon names maintained for backward compatibility
Answer: B,E
Explanation:
Explanation
= In order to configure SAML SSO for PCCE, you need to create claim rules that specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion. The claim rules define how to transform the incoming claims from the AD FS identity provider into the outgoing claims that are expected by the Cisco Identity Service relying party. The two claim rules that are required for PCCE are:
sAMAccountName - Logon names maintained for backward compatibility. This claim rule maps the sAMAccountName attribute from the AD FS identity provider to the uid attribute in the outgoing claim.
The uid attribute is used to identify the authenticated user in the claim sent to the applications. The sAMAccountName attribute is the logon name used to support clients and servers from a previous version of Windows1.
E-Mail Address - For the Outgoing claim type. This claim rule maps the E-Mail-Addresses attribute from the AD FS identity provider to the mail attribute in the outgoing claim. The mail attribute is used to provide the email address of the authenticated user in the claim sent to the applications. The E-Mail-Addresses attribute is the primary email address of the user2.
The other options are not valid claim rules for PCCE. The user_principal option is not a valid attribute name in AD FS. The Unspecified option is not a valid claim type in AD FS. The uid option is not a valid attribute name in AD FS, but it is the outgoing claim type that is mapped from the sAMAccountName attribute.
References :=
AD FS 2.0 Setup for SAML SSO Configuration Example
Configure Single Sign-On with CUCM and AD FS 2.0
Checklist - Creating Claim Rules for a Claims Provider Trust
Notes on ADFS as SAML IdP for ISE User Portals
NEW QUESTION # 50
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
- A. Cross Origin Resource Sharing (CORS)
- B. Hazelcast
- C. JSONP
- D. PROXY
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf
NEW QUESTION # 51
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a VM doesn't bring down all the components that are installed on the VM.
- B. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- C. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- D. Failure of a VM brings down all the components that are installed on the VM.
Answer: C
Explanation:
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed physical server will be affected. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization_deployment/guide/vdeploy/b_vdeploy_chapter_01001.html
NEW QUESTION # 52
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