(2023) PASS OmniStudio-Consultant Exam Free Practice Test with 100% Accurate Answers
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NEW QUESTION # 15
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Radio
- B. Number
- C. Multi-select
- D. Currency
Answer: A,D
NEW QUESTION # 16
What is the purpose of Step elements in OmniScript?
- A. Groups elements that extract data
- B. Organizes the script into one or more pages
- C. Enables the use of repeatable blocks
- D. Allows the user to input data
Answer: B
NEW QUESTION # 17
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Extract
- B. DataRaptor Load
- C. DataRaptor Turbo
- D. DataRaptor Transform
Answer: A
NEW QUESTION # 18
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Headline
- C. Step
- D. Input Block
Answer: B
NEW QUESTION # 19
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. DataRaptor Post Action
- B. DataRaptor Extract Action
- C. Radio
- D. Select
- E. DataRaptor Transform Action
Answer: A,B,C
NEW QUESTION # 20
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. Child FlexCards in a parent FlexCard with the Group By property
- B. States with conditions to filter by case status
- C. A Datatable element with the Group By property
- D. flyout with child FlexCards with conditions to filter by case status
Answer: C
NEW QUESTION # 21
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
- A. FlexCards
- B. Lightning web components
- C. Visualforce Page
- D. Omniscript
Answer: B
NEW QUESTION # 22
which Action element redirects the user outside an LWC OmniScript?
- A. Done
- B. Response
- C. Post to Object
- D. Navigate
Answer: D
NEW QUESTION # 23
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Change DataRaptors to extract single objects
- B. Add reusable OmniScripts for each step
- C. Combine these actions into an Integration Procedure
- D. Add conditional views to the OmniScript
Answer: C
NEW QUESTION # 24
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Configuration
- B. User Roles
- C. Script Profiles
- D. Conditional Views
Answer: D
NEW QUESTION # 25
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Wizard
- B. Lightning web components used in FlexCards
- C. Newport Design System used in FlexCards
- D. The FlexCard Designer
Answer: C,D
NEW QUESTION # 26
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. FlexCard
- B. Integration Procedure
- C. DataRaptor Load
- D. DataRaptor Turbo Extract
- E. OmniScript
Answer: B,D,E
NEW QUESTION # 27
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. OmniStudio Action
- B. DataRaptor Turbo
- C. Calculation Matrices
- D. DataRaptor Transform
Answer: C
NEW QUESTION # 28
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Use a DataRaptor Transform to standardize the data format.
- C. Create a reusable OmniScript to update address information.
- D. Create new versions of the OmniScripts to collect the address information.
Answer: C
NEW QUESTION # 29
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Divide Step 2 into two steps, so each task is distinct.
- B. Use an Edit Block in Step 4 to enter payment information.
- C. Use Multi-select elements in Step 3 for the product list.
- D. Remove Step 1 and prefill the account information automatically.
Answer: D
NEW QUESTION # 30
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Multi-Select. Address, and Telephone
- B. Radio, TypeAhead, and Telephone
- C. Select, TypeAhead, and Number
- D. Checkbox, Geolocation, and Number
Answer: B
NEW QUESTION # 31
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Enable the Responsive property
- C. Customize the styling
- D. Use flyouts
Answer: B,D
NEW QUESTION # 32
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Loop Block
- B. DataRaptor Transform Action
- C. Conditional Block
- D. Batch Action
Answer: A
NEW QUESTION # 33
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
- A. The state closest to the top of the canvas
- B. The first state with the highest priority closest to the top of the canvas
- C. The first state with a true condition closest to the top of the canvas
- D. The state with a true condition that has the highest priority
Answer: B
NEW QUESTION # 34
What is the purpose of the Messaging element in OmniScript?
- A. Display a custom styled message
- B. Trigger an event to external data sources based on logical conditions
- C. Display a warning to users based on logical conditions
- D. Send email/text to users based on logical conditions
Answer: C
NEW QUESTION # 35
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To be eligible to take the Salesforce OmniStudio-Consultant Certification Exam, candidates must have a strong understanding of the Salesforce platform and experience with implementing and customizing Salesforce solutions. They must also have completed the necessary training courses and have a valid Salesforce Administrator or Developer certification.
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