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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
| Topic 2: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 3: Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Topic 4: Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Topic 5: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Topic 6: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time. What should the consultant recommend to meet the requirement?
- A. An app from AppExchange
- B. screen flow for orders
- C. formula field on the Order object
Correct Answer: A 🗳️
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips. What should the consultant recommend to support the new sales team and management?
- A. Create validation Rules on the Opportunity Stage field.
- B. Create a Path on the Opportunity object.
- C. Create a flow paired to each of the Opportunity stages.
Correct Answer: B 🗳️
Universal Containers has implemented Salesforce for all of its sales reps. All sales reps are required to select the win or loss stage on every closed opportunity. Managers like to measure the win ratio for all of the sales reps. How should a consultant meet the requirement?
- A. Ensure that all managers have access to the standard Win report.
- B. Build a custom report on Opportunity with custom summary formulas to show win ratio.
- C. Create 3 custom formula field on Opportunity to capture the win ratio for opportunities.
Correct Answer: B 🗳️
Universal Containers is growing its international business. Domestic sales reps believe that the standard price book has too many records reflecting different currencies and country-specific product variations. What should the consultant recommend to improve usability for sales reps?
- A. Use separate product catalogs for domestic and international customers.
- B. Use custom price books for domestic and International customers.
- C. Update the product naming conventions to Include the currency In the product name.
Correct Answer: B 🗳️
Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales. Which action should help support the sales teams?
- A. Create a dashboard that displays the most sales closed by region using charts to show sales in green and lost opportunities in red.
- B. Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities.
- C. Show a leaderboard on the regional sales dashboards highlighting account executives who have held the most prospect meetings.
Correct Answer: B 🗳️
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